Agreement: By purchasing from Lancaster & Cornish you are automatically agreeing to the Terms and Conditions detailed below.
Intellectual Property: The Site and its original content, features and functionality are owned by Lancaster & Cornish and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
Payment & Security: All payments are processed securely through PayPal using a PayPal account or by using Visa, Mastercard, American Express, Solo or most other forms of card via STRIPE. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Purchasers may use the site as a guest or create an account. Orders from outside the UK will be charged in GBP at the conversion rate utilised by your card issuer.
Trade Description Act: Descriptions and properties of items on this website are correct at time of addition to the website. Any changes will be made as soon as the proprietors are aware of them. Due to different screen colour settings, colours, particularly of fabrics, may vary slightly on the screen from real life. We do our best to give a full description of the items and we strongly recommend reading each product’s description for sizes, colours, material, design and postage before you go ahead with the purchase.
Customs: It is the customer’s responsibility to pay for their own country’s customs upon receiving goods.
Stock Availability: This is subject to demand, changing stock lines and availability from our suppliers. While every effort is made to maintain the accuracy of stock in the webshop, there may be times when items go out of stock or will no longer be available. In this case we will offer an alternative, advise you of the date the item is likely to be in stock again or offer a refund.
Shipping: Our products are hand-made and dyed. Please allow up to 10 working days from date of order to despatch for delivery, and please allow standard shipping times in addition to that. All orders are shipped via Royal Mail or courier.
Returns: You have the right to cancel and return an item within 14 days of receipt. At Lancaster & Cornish we work hard to ensure that you are satisfied with your product and the service you received. In the unlikely event that your purchase is not to your satisfaction, please email us via our email address within 24 hours of receiving the parcel, and return the item in the original packaging within 7 days. Items must be unused and in original condition. Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit. Once we receive the goods back, in perfect condition, we will refund you the cost of item into your account within 14 days. The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods.
We regret that Bespoke orders cannot be refunded under any circumstances.