imogen-450-banner.jpg

Packaging

At Lancaster & Cornish we love to send out our products in beautiful packages, packed and prepared with love and care.

All of our products are send pressed (ironed) and wrapped in acid free tissue paper. Ribbons are send on either wooden pegs or dowels or our own sustainable wooden spools. No need to iron when you receive them, and everything arrives ready to go.

Our table linens are pressed and folded, unless otherwise requested. These can be sent on cardboard rolls by request, and for an additional postage charge. Please contact sian@lancasterandcornish.co.uk to discuss your requirements.

Shipping

We ship worldwide from our UK base.

Due to the hand made and dyed nature of our products, lead times can vary, and can be up to 3 weeks from order to despatch. Please allow time for this and for shipping time when you place your order.

If you have an urgent deadline, we will always try and help you if we know about it. Contact sian@lancasterandcornish.co.uk to discuss.

For bespoke orders, lead and delivery time will be discussed at the point of order.

Lancaster & Cornish are not responsible for any import taxes or fees incurred in the destination country.

UK Shipping:

Items valued up to GBP 100 are sent via Royal Mail First Class ‘Signed For’

Items valued over GBP 100 are sent via Royal Mail Special Delivery or Parcelforce (depending on the size of the parcel)

International Shipping:

Items valued up to GBP 100 are sent via Royal Mail ‘Special Delivery’

Items valued over GBP 100 are sent via Royal Mail International ‘Tracked and Signed’, Parcelforce or other recognized international courier.

Alternative postage requests can be made via email.

Returns

Lancaster & Cornish hope that you are delighted with your product, and we work hard to provide the best possible products and service.

However you do of course have the right to cancel and return an item within 14 days of receipt.

EXCEPTION - The only exception to this is in the case of BESPOKE goods. Where a product(s) has been specifically created for you under your agreement and authorisation, we reserve the right not to offer a refund, except where goods are faulty or damaged.

If you wish to return a product, please email sian@lancasterandcornish.co.uk as soon as possible after receiving the goods, and return the item in the original packaging within 14 days.

Address for returns is:

Goss Villa

Tanhouse Road

Lostwithiel

Cornwall

PL22 0DL

Items must be unused and in original condition. Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit.

Once we have receive the goods back, in perfect condition, we will refund you the cost of item into your account within 14 days.

The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods.

 

 The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods.