Introduction

 

We are committed to safeguarding the privacy of our website visitors, clients and partners.

 

This policy applies where we are acting as a data controller with respect to the personal data of website visitors, clients and partners; in other words, where we determine the purposes and means of the processing of that personal data.

 

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

Our newsletter incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls by sending us a request using sian@lancasterandcornish.co.uk

 

In this policy, "we", "us" and "our" refer to Lancaster & Cornish.

 

How we use your personal data

 

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data are Google anaytics and Smoolis. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services

 

We may process your account data ("account data"). The account data may include your name and email address. The source of the account data are forms and orders on our website and held by and hosted by BigCommerce. Their privacy policy https://www.bigcommerce.com/privacy/

 

The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

 

We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

 

We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is to maintain the highest level of service to you as our client.

 

We may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website (transaction data).The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

 

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

 

We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

 

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

Please do not supply any other person's personal data to us, unless we prompt you to do so.

 

Providing your personal data to others

 

We may disclose data to our suppliers insofar as reasonably necessary for matters relating to after sales service and in order to maintain the highest level of service standards to our client.

 

Financial transactions relating to our website and services may be handled by our payment services providers, such as PayPal and STRIPE. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.paypal.com/en/webapps/mpp/ua/privacy-full

https://stripe.com/gb/privacy

 

 

When required data is provided to Parcelforce (or other carrier) for the purpose of delivering your orders.

https://www.parcelforce.com/privacy

https://www.tnt.com/express/en_gb/site/privacy-policy.html

http://www.dpd.co.uk/privacy_policy.jsp

https://www.parcel2go.com/content/privacy-policy.aspx

 

 

 

In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

International transfers of your personal data

 

In this Section we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

 

The hosting facilities for our website are situated in USA. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to this country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

 

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

 

Retaining and deleting personal data

 

This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

 

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 

We will retain your personal data as follows:

(a) all data provided to us will be retained for the period of which you are our customer and thereafter the period of which you may make further orders.

 

Notwithstanding the other provisions of this Section we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

Amendments

 

We may update this policy from time to time by publishing a new version on our website.

 

You should check this page occasionally to ensure you are happy with any changes to this policy.

 

We may notify you of changes to this policy by email or through the private messaging system on our website.

 

Your rights

 

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)       the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address

 

We may withhold personal information that you request to the extent permitted by law.

 

You may instruct us at any time not to process your personal information for marketing purposes.

 

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

 

About cookies

 

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 

We do not use any cookies.

 

Cookies used by our service providers

 

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

 

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy. The relevant cookies are: _ga, _gat and _gid.

 

BigCommerce use a number of cookies.

 

 

Managing cookies

 

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

 

If you block cookies, you may not be able to use all the features on our website.

 

Our details

 

This website is owned and operated by Sian Cornish, Lancaster & Cornish

We are sole-traders, registered in the United Kingdom under the HMRC.

 

Our principal place of business is Goss Villa, Tanhouse Road, Lostwithiel, Cornwall, PL22 0DL

 

You can contact us:

(a)       by post, to the postal address given above;

(b)       using our website contact form;

(c)        by telephone, on the contact number published on our website.

(d)       by email, using the email address published on our website.

 

Data protection officer

 

Sian Cornish, sian@lancasterandcornish.co.uk