Shipping: Our products are hand-crafted and dyed. Please allow up to 15 working days from order to dispatch.
Urgent Orders: Our current lead time is 10-15 working days from order to dispatch. However, we do understand that orders can be urgent, and we will always try to work with you to get a product to you when you need it. Please email firstname.lastname@example.org to discuss.
Returns: You have the right to cancel and return an item within 14 days of receipt. At Lancaster & Cornish we work hard to ensure that you are satisfied with your product and the service you received. In the unlikely event that your purchase is not to your satisfaction, please email email@example.com within 24 hours of receiving the parcel, and return the item in the original packaging within 14 days. Items must be unused and in original condition. We cannot return cut lengths of fabric unless there is a quality flaw. Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit. Once we receive the goods back, in perfect condition, we will refund you the cost of item into your account within 14 days. The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods.